Answering Customer Calls to Make a Lasting Impression!

Yeovil

	Incoming Calls	Missed Calls	Answered Calls %
Kia Sales	4,709	647	86%
Kia Service	7,023	1,072	85%
Nissan Sales	2,984	137	95%
Nissan Service	5,286	286	95%
Parts	2,914	65	98%
Other	1,840	27	99%
Yeovil Totals	24,756	2,234	Below Target 91%

Wincanton

	Incoming Calls	Missed Calls	Answered Calls %
Retail Sales	4,251	322	92%
Commercial Sales	6,729	208	97%
Service	10,177	336	97%
Parts	1,012	31	97%
Bodyshop	613	83	86%
Other	3,552	126	96%
Wincanton Totals	26,334	1,106	Below Target 96%

Vale Motors

	Incoming Calls	Missed Calls	Answered Calls %
Sales	6,127	106	98%
Service	7,477	114	98%
Parts	2,379	29	99%
Other	515	13	97%
Vale Motors Totals	16,498	262	Above Target 98%

Mere

	Incoming Calls	Missed Calls	Answered Calls %
All Calls	17,883	162	Above Target 99%

Gillingham

	Incoming Calls	Missed Calls	Answered Calls %
All Calls	1,328	82	Below Target 94%